Emma Premium

Emma Premium Mattress Review UK (2024)

Last updated: 01.11.2023 Reading time: 14 Min. Liked by: 12

THE EMMA PREMIUM WAS DISCONTINUED AND HAS SINCE BEEN REPLACED BY THE EMMA NEXTGEN PREMIUM.

Mattresses evolve all the time.

But do they get better, or is it just marketing fluff?

The Emma Premium is one of Emma Sleep's most advanced mattresses, providing unmatched comfort and support.

We tested it to determine what makes this mattress so special.

Let's dive straight in with this Emma Premium mattress review. 👇

Top features of the Emma Premium mattress

Free delivery & returns
Free Delivery & Returns
200-day trial period
200-Day Trial Period
Money-back guarantee
Money-Back Guarantee
Made in the UK
Made In The UK

Advantages

  • Convenient bed-in-a-box principle.

  • Really comfortable.

  • Exceptional support and stability.

  • Side handles make it easy to rotate.

  • Removable and machine-washable cover.

  • Free shipping and returns.

  • 200-day risk-free trial period.

  • Made in the UK.

Disadvantages

  • Felt warmer than other mattresses we've tested.

  • Pricey compared to other Emma mattresses.

  • We had an issue with our mattress cover (but this was later resolved).

Who is the Emma Premium suitable for?

  • Side & back sleepers
  • Fans of medium-firm mattresses
  • Couples & average weight people
  • Allergy sufferers

What it feels like to sleep on the Emma Premium mattress

The Emma Premium mattress is soft and comfortable but also offers excellent support and stability. 💪

This is largely due to its unique composition, which is comprised of memory foam, pocket springs, and Airgocell technology.

Maximum comfort

The upper comfort layers provide much of that sleeping-on-a-cloud feeling you also experience on the Emma Original.

Both Airgocell and memory foam are highly adaptable foams that conform to your body shape.

Pressing emma premium foams
The foam layers help to relieve pressure on the joints.

This provides body-hugging comfort. 🤗

Meanwhile, the supportive spring layer prevents motion disturbance and promotes optimal spinal alignment.

Side sleeping

The Emma Premium was very comfortable when testing the side sleeping position. 😴

It provided enough sinkage for side sleepers, allowing heavier body parts to sink in more deeply.

Moreover, we felt supported by the layers, with the body remaining lifted and the spine neutrally aligned.

See how the mattress contours around the body in the side position:

man sleeping on emma premium

woman sleeping on emma premium

However, it might feel a bit too firm for lightweight side sleepers who may not sink as deeply.

Experiencing aches in the joints or back might indicate you need a softer mattress.

Back sleeping

The Emma Premium is most comfortable for back sleepers. 👍

The back remained straight for both male and female testers, while foam layer contoured around the pelvis, providing pressure relief in this area.

This makes the Emma Premium an excellent mattress for orthopaedic concerns and ensures you won't wake up with lower back pain or tension.

See how the mattress contours around the hips:

man sleeping on emma premium

woman sleeping on emma premium

As a medium-firm mattress, the Emma Premium provides the perfect balance of support and comfort in this position.

Stomach sleeping

The Emma Premium is a suitable choice for lightweight stomach sleepers.

However, our testers experienced some discomfort when sleeping in this position.

You can see a very slight bend in the lower back:

man sleeping on emma premium

woman sleeping on emma premium

The Emma Premium mattress might not be suitable if you feel neck or back pain.

We'd recommend the Origin Hybrid mattress for stomach sleepers looking for firmer support. 🧱

Take a look below:

Emma Premium mattress firmness

Emma rates the Premium as a medium-firm mattress that's equal in firmness to the Emma Original.

emma premium mattress firmness

We'd rate it as slightly firmer and have placed it at 7 out of 10 on the Sleep Hero firmness scale, with 1 being the softest and 10 the firmest.

If you find your Emma Premium is too soft or firm during your trial period, you can reach out to the customer service team and request an additional comfort layer to be sent out.

Good edge support

The pocket springs are encased by sturdy foam walls, which allow for greater stability across the surface of the mattress.

This means that you can experience the same level of firmness no matter where you lie on the mattress.

See how the Emma Premium fared during our edge test:

emma premium edge support

emma premium edge support

As you can see, you can sit on the edge of the Emma Premium with minimal sinking. ⚓

The Emma Premium has much better edge support than the Emma Original.

This edge-to-edge support is great if you want to enjoy the full width of the mattress, which is especially important if you're sharing your bed with a partner. 💑

Measuring sinkage depths

We tested the Emma Premium mattress to determine its sinking levels when weight was distributed differently across its surface.

A specific sinking amount isn't set in stone for mattresses.

However, varying sinking levels cater to different body weights and sleeping positions.

You can see how much the Emma mattress sank when all our weight was concentrated in one area:

emma premium mattress sinking depths
The Emma Premium had moderate sinkage when concentrated in the middle.

The Emma Premium had a sinking depth of around 14 cm (5.5"), which is about the same amount as the Emma Original.

This is moderately more sinkage than other hybrid mattresses, such as the Simba Hybrid (12 cm / 4.7") and the Nectar Hybrid (11.5 cm / 4.5").

The sinking depth translates to how supportive or body-hugging a mattress can feel.

We'd generally recommend a mattress with a high sinking depth for side and back sleepers who need more cushioning around the joints.

However, stomach sleepers will feel more supported on a mattress with very minimal sinking.

Does the Emma Premium sleep hot?

The Emma Premium mattress is designed to enhance breathability. 🌬️

This design includes:

  • An UltraDry cover with moisture-wicking technology
  • Point Elastic Airgocell technology for temperature regulation
  • AeroFlex spring technology that promotes airflow

Memory foam generally retains more heat than other types of foam, making it unsuitable for people who prefer a cooler sleep.

temperature scale for different materials
Memory foam is one of the warmest mattress materials.

But the hybrid design promotes air circulation, making this a cooler option than all-foam mattresses.

How does the Emma Premium match up?

We used a thermographic camera to see how well the Emma Premium regulated our temperature. 🌡️

One tester pointed the thermographic camera at our sleeping tester in the morning before they woke up.

Our bodies naturally cool down during the night and return to normal in the morning, so this gave us a good indication of the warmest the Emma Premium would feel during sleep.

Take a look at our results:

male sleeper temperature

female tester temperature

Our male sleeper, who typically sleeps hot, experienced results of 32.1°C, while our cooler female tester averaged a temperature of 25.7°C.

These results are significantly higher than the recommended sleeping temperature of 18.3°C (65°F).

Both testers agreed they felt reasonably warmer on the Emma Premium than on other hybrid mattresses like the Simba Hybrid.

Therefore, we'd recommend hot sleepers opt for a cooler mattress option.

For the top recommendations, take a look at our article on the best cool mattresses for hot sleepers.

However, other factors are at play that can contribute to how hot or cold you feel during sleep.

We considered these variables:

  • The room temperature was 21°C on the thermostat
  • Our testers were using an 8.0 tog duck-down duvet
  • Our tester's sheets were 90% polyester, 10% cotton

These factors seem minimal but can make a big difference in your overall temperature.

If you sleep hot, we recommend keeping the room cool and opting for a lighter tog duvet and natural sheets, which are much more breathable. ❄️

Take a look at these options:

Is the Emma Premium a good choice for couples?

A mattress's suitability for couples largely hinges on its motion transfer.

This refers to the movement felt across the mattress.

The Emma Premium offers excellent edge support and impressive motion isolation. 💪

cat jumping on emma premium
The Emma Premium passed our motion transfer kitty test.

Our testers experienced no disturbance during the night, even with different sleep schedules. 🌙

With barely any movement felt, our testers woke up in the same position they fell asleep in.

We highly recommend the Emma Premium for couples and restless sleepers.

Emma Premium mattress composition

The Emma Premium is a five-layer luxury mattress that combines various high-quality foams with a core of 12.5 cm (4.9 inches) pocket springs.

The result?

One of Emma's most advanced and innovative mattresses. 🥳

This is a no-turn mattress with a specific right way up, but you still need to rotate the mattress regularly.

Regularly turning your mattress can prevent it from dipping and creating an uneven surface, enhancing its lifespan and overall comfort.

The foam layers, from top to bottom:

  • A top comfort layer of breathable Halo memory foam.
  • A layer of Airgocell foam.
  • A secondary layer of Airgocell memory foam.
  • A spring layer of 12.5 cm (4.9 inches) individually wrapped pocket springs.
  • Sturdy base layer.
Emma premium mattress composition icons
The Emma Premium mattress has six distinct layers, including a top cover.

Emma Premium mattress layers

1. Top comfort layer of Halo memory foam

Emma's trademarked Halo foam forms the top comfort layer of the Emma Premium mattress.

emma premium foam layers
The Emma Premium combines pocket spring and foam layers.

This layer is pressure-relieving and body-contouring, providing superior comfort and that "sleeping on a cloud" feeling you can expect from Emma mattresses.

As you can see in the image above, the edges of the foam didn't expand fully.

Typically, a fully-expanded mattress will take on a completely rectangular shape, but with the mattress cover on, this feature was hardly noticeable.

2. Airgocell foam

Visco-elastic memory foam forms the next layer.

Memory foam is often recommended for orthopaedic mattresses as it adapts to the body's shape and relieves pressure well.

This makes the mattress suitable for those struggling with back problems.

The memory foam has been specifically positioned towards the top of the mattress to allow heat to escape. ♨️

emma premium mattress layers
The Emma Premium is a top-rated mattress.

One downfall of memory foam is that it retains heat quite well, so it needs to be combined with more breathable materials to reduce the temperature.

The memory foam also provides a final layer of cushioning before the sturdier cold foam and pocket springs.

3. Second layer of Airgocell memory foam

This is an additional cooling layer underneath the memory foam, allowing heat to escape through the bottom of the mattress.

4. Spring layer core with zoned pocket springs

The zoned pocket sprung layer forms the core of the mattress. 💪

In contrast to some other hybrids like the Emma Hybrid or the Simba Hybrid, which feature mini springs, the Emma Premium features a layer of full-sized pocket springs with a height of 12.5 cm (4.9 inches).

full size pocket springs
Full-size pocket springs offer even more support.

This pocket-sprung layer enhances breathability and support.

Each spring is individually wrapped, meaning it can respond to isolated movements, enhancing point elasticity, pressure relief capabilities, and motion isolation.

The pocket spring core is encased by foam walls, allowing for greater stability across the surface of the mattress and enabling edge-to-edge support without the feeling that you'll roll off the mattress if you sleep too far on the side.

5. Base foam layer

The lower foam layer acts as a final supportive and solid base for the mattress.

It has HRX (High Resiliency Extra) for extra stability and support for the spine.

Emma Premium mattress cover

The Emma Premium features a grey-and-white mattress cover in the same style that you've come to expect from the Emma mattress brand.

emma premium from corner
The Emma Premium includes a grey and white UltraDry cover.

There are three parts to the mattress cover:

  • The removable and washable top cover, made of 99% polyester and 1% elastane.
  • Breathable side cover made of 100% polyester.
  • Sturdier base cover made of 87% polyester and 13% polypropylene.

Polyester is durable and hydrophobic, meaning it will dry very quickly - an added protection for your mattress. ☔

The top cover is also fully removable and machine-washable at 40℃.

This makes the Emma Premium a great hypoallergenic choice [1] suitable for people prone to allergies. 🤧

Side handles for easier rotation

Even though the Emma Premium is a no-turn mattress that doesn't need to be flipped over, it still needs to be regularly rotated from head to toe.

Rotating your mattress helps to distribute body weight evenly, preventing uncomfortable indentations or sagging.

emma premium cover handles
The Emma Premium cover includes handles for easy movement.

The cover features four convenient side handles that can assist with this rotation.

We encountered a slight hiccup . . .

After unboxing our Emma mattress, we discovered a small rip on the top cover, which had been concealed with tape. 😞

emma premium cover with tape

emma premium cover rip

Naturally, this was disappointing as we expected top-notch quality from such a premium product.

However, we understand that mistakes happen.

Without any delay, we reached out to the Emma mattress customer service team. 📧

To our delight, they responded within 24 hours and promptly arranged for a new cover to be sent out, which arrived a few days later.

Despite the initial issue, we were impressed by the customer support and quick and efficient resolution.

Upgrade your cover

Emma recently released the Emma Premium Plus mattress, which includes a slightly more advanced cover than the original Emma Premium.

The Emma Premium Honeycomb cover is highly breathable and moisture-wicking, so we'd recommend hot and sweaty sleepers opt for the Emma Premium Plus upgrade. ✨

Protecting your mattress

Even though the Emma Premium mattress features a cover that's fully machine-washable at a high temperature, we'd still recommend investing in a waterproof mattress protector.

This durable mattress will last you for at least 10 years, so you want to ensure you can extend its lifespan and protect it from spills, dirt, stains, and bacteria.

The Emma mattress protector is 100% waterproof and crinkle-free.

Check it out:

Emma Premium mattress sizes

Emma Premium mattresses are available in most of the standard UK sizes. 🇬🇧

These include:

  • Emma Premium single mattress: 90 x 190 cm (3’ x 6’3”)
  • Emma Premium small double mattress: 120 x 190 cm (4' x 6'3")
  • Emma Premium mattress double: 135 x 190 cm (4’6” x 6’3”)
  • Emma Premium mattress king size: 150 x 200 cm (5’ x 6’6”)
  • Emma Premium super-king-size mattresses: 180 x 200 cm (6’ x 6’6”)

UK mattress sizes

Height of the Emma Premium

The pocket springs measure 12.5 cm (4.9 inches), and the bottom foam layer averages around 5.5 cm (5.5 inches).

The top foam layers are much thinner.

The standard depth/height of the Emma Premium is 25 cm (10").

However, our mattress measured a few centimetres short of this at 20 cm (7.87").

emma premium mattress depth
Our mattress was slightly shorter than expected.

We measured the mattress again a few weeks later, but the height remained unchanged.

A 20 cm (10") depth is fairly low for a mattress - in fact, you can typically find mattresses of this height to be amongst cheap, low-quality options.

For such a premium, costly mattress, it wasn't very reassuring to see that the Emma Premium did not reach its promised height.

Thankfully, a 2 cm (0.7") difference in height is covered by the 10-year guarantee.

If you encounter this problem, contact the Emma customer service team, who will be able to arrange a replacement. ☎️

Emma Premium delivery conditions

The Emma Premium mattress is delivered free of charge within 1 - 3 working days.

Free delivery is available within mainland UK. 🇬🇧

Emma UK ships with UPS, DPD, and Rhenus.

24 hours before your delivery, you will receive a 3-hour timeslot.

There have been some complaints by customers about late delivery.

emma mattress in box
The Emma Premium is delivered in a box.

However, our delivery process was fast and easy.

Your new mattress is delivered rolled up and vacuum-sealed in a compact box specifically designed to fit through narrow passageways.

The box measures 45 x 45 x 110 cm (17" x 17" x 43"). 📦

Unboxing the Emma Premium

Technically, one person can handle the box, but the Emma Premium mattress is quite heavy, so we recommend you unpack your new mattress with a friend or partner.

The Emma Premium comes with a little cutting tool, making it easier to remove the plastic.

emma mattress cutter
The Emma Premium is vacuum-sealed.

Unbox your Emma Premium, then grab the cutting tool and carefully peel away the plastic layer. ✂️

Will my mattress expand automatically?

Your Emma mattress will spring to life as soon as all the plastic has been removed.

emma premium mattress out of box

emma premium in plastic

We noticed that Emma Sleep used less plastic than other brands we have unboxed in the past. ♻️

Although it may initially look slightly deflated, give it a few hours to work its magic before dressing the bed.

When your Emma Premium has fully expanded it will be ready for you to enjoy a blissful night's sleep.

emma premium mattress
By the following day, our Emma Premium had reached its full height.

Don't be alarmed by off-gassing

You may experience some off-gassing when you unpack your new mattress.

This is a chemical smell emitted by new mattresses, but this is completely normal.

The smell should be faint, but sometimes it can be a little more pungent. 🦨

We experienced a regular amount of off-gassing with the Emma Premium mattress.

mattress off-gassing graphic
We experienced moderate off-gassing on the Emma Premium.

We'd recommend unwrapping your new mattress in a well-ventilated room and letting it air until the smell disappears.

The smell disappeared after a few hours.

This was much more minimal than some other mattresses we've tested, such as the Panda mattress, which took a few days to disappear completely.

Can Emma remove my old mattress?

Emma UK offers an old mattress removal service at an additional cost.

You simply need to select this option upon checkout. ✔️

Delivery and collection of the old mattress will take place in your room of choice.

Couriers will remove your old mattress when they deliver your new Emma mattress. 🚚

Emma Premium trial period

All Emma mattresses come with a risk-free 200-night trial period.

Your trial period begins with delivery. ⏱️

Risk-free trial period
It can take your body up to three weeks to get used to a new mattress.

Trial periods are common for bed-in-a-box mattresses bought online to compensate for the fact that you can't try out the mattress before you buy it.

If you've slept on your new mattress for a few weeks and you don't find it comfortable, you can return the Emma Premium - free of charge - and receive a full refund.

All you need to do is head to the returns portal on the Emma UK website and complete the process.

Emma UK 10-year guarantee

The Emma Premium is a very high-quality product that's exceptionally durable. 🤞

Even after continued use, you should not experience any sagging or softening of the mattress.

To guarantee this durability, your Emma Premium comes with a 10-year warranty.

This warranty covers:

  • Any dips or sags greater than 2.5 cm (0.9 inches) despite correct use.
  • Cracks or hollows in the foam of the mattress within the first 6 months of use.
  • Mattress not inflating to the correct size despite a 2 cm (0.7") leeway across all dimensions.
  • Damaged zippers or faulty stitching.

In the event of any of these, Emma will exchange your mattress free of charge.

We had a fault with our Emma mattress cover, where we found a tear in the material covered with tape:

tear in emma mattress cover
We found a fault in our Emma Premium mattress.

Luckily, this fault was covered by the 10-year guarantee.

We simply had to send a photo to Emma's customer service team, and they sent a replacement cover within a few days.

Is the Emma Premium mattress worth it?

Yes, if you have the budget available, then the Emma Premium mattress is an excellent choice. 🥳

As our Emma Premium review has hopefully shown, this is an exceptionally comfortable mattress that offers excellent support and stability.

We can highly recommend this mattress to all types of sleepers.

We think it's best suited to:

  • Side & back sleepers looking for a combination of comfort and support.
  • Fans of medium-firm mattresses who don't want to sink into a mattress too deeply.
  • Couples & restless sleepers prioritising a mattress with zero disturbance.
  • Allergy sufferers and sweaty sleepers who may benefit from the washable cover.
  • Budget buyers and indecisive shoppers who have the advantage of a 200-night trial before committing to a decision.

We always recommend making use of the trial period to see if the mattress is perfect for you.

You're likely to fall in love with it, but if you don't, you can return it - free of charge - for a full refund. 💰

Rating

4.2
  • Comfort

    Exceptional comfort

  • Off-gassing

    Moderate off-gassing

  • Material

    Good quality, but our cover was faulty

  • Breathability

    Not the most breathable

  • Motion transfer & support

    Excellent motion isolation

  • Delivery & returns

    Free delivery & returns

  • Value for money

    Excellent mattress but very expensive

Comfort
Off-gassing
Material
Breathability
Motion transfer & support
Delivery & returns
Value for money

Contact Emma UK

Customer service: To contact Emma UK directly for complaints, support, or queries, please e-mail them at support@emma-mattress.co.uk, visit their live online chat, or complete their online contact form [2].

Registered office: Emma Matratzen GmbH, Wilhelm-Leuschner-Str. 78, 60329 Frankfurt am Main, Germany

Frequently asked questions

  • Can you tell me more about Emma?


    Emma Sleep was first established in Germany in 2015.

    Contrary to popular belief, the name of the company doesn't actually pay tribute to the company's founder.

    Instead, it is merely called Emma Mattress because "Emma" was a popular name in Europe when the company was first set up.

    Emma was started to make the mattress market as transparent and consumer-oriented as the market in the United States.

    The company's founder, Max Laarmann, believed that consumers should be able to buy quality mattresses online and benefit from the advantages of a risk-free trial period.

    Today, the Emma mattress is an award-winning product and one of the most popular online beds.

    The company sells all over Europe, the UK, the USA, Australia, and India.

    The brand also offers a selection of mattresses and sleep accessories.

  • Can I buy the Emma Premium on Amazon in the UK?


    Yes, the Emma Premium mattress is available via Amazon UK.

  • What is the Emma Original Hybrid?


    The Emma Premium was previously called the Emma Original Hybrid - primarily because it's a combination of the Emma Original and the Emma Hybrid.

    We found the name a little confusing - and it looks like we weren't the only ones.

    Emma has since renamed the Emma Original Hybrid and it's now called the Emma Premium.

  • What awards does the Emma Premium mattress have?


    The Emma Premium is a Which?-approved mattress. 🏆

    Which? [3] is the UK's best-known consumer association, and it carries out tests for a variety of products, including mattresses.

    The Emma Premium scored a total of 79% in the Which? tests and has been named a Which? Best Buy mattress.

    Notable features of the mattress include its durability, excellent support, and its breathability

  • Is the Emma Premium mattress safe?


    Emma is an environmentally conscious brand. 🐧

    Emma UK complies with strict testing and safety requirements during the manufacturing process and ensures that all Emma mattresses comply with the BS 7177 regulation [4].

    This means that the mattress is fire-retardant. 🔥

    Even though Emma is not an organic brand, products contain no animal-based components and are 100% vegan.

  • What else does Emma Sleep sell?


    In addition to the Emma Premium mattress, Emma Original mattress, and the Emma Hybrid mattress, Emma UK also offers numerous mattress accessories and bed frames to enhance your sleeping experience.

    These include:

    We've tested some of these popular products by Emma Sleep, and you can learn more about them by following the links to our in-depth reviews. 

  • Emma Premium vs Simba Hybrid


    Emma and Simba Sleep are among the UK's leading bed-in-a-box brands.

    But how do their mattresses stack up against each other?

    We found that the Emma Premium is somewhat firmer than the Simba Hybrid.

    The Simba Hybrid offers a slightly softer, more cushioned sensation around the body.

    The Emma Premium also conforms to the body but without sinking as deeply.

    As a result, we recommend the Emma Premium for back sleepers and the Simba Hybrid for side sleepers.

    We also noticed that the Emma Premium retains more heat than the Simba Hybrid.

    For hot sleepers deciding between these two mattresses, the Simba Hybrid would be the better choice.

    Unlike the Simba cover, the Emma Premium mattress cover is fully washable, making it the perfect option for allergy sufferers and those who tend to sweat at night.

    Both mattresses excel at motion isolation, which makes them an excellent choice for couples and restless sleepers.

  • How many springs are in the Emma Premium mattress?


    The Emma Hybrid Mattress and Emma Premium have up to 2000 individual conical pocket springs optimised to balance out pressure disparities and provide precise support across the body. 

  • Should I rotate my Emma mattress?


    Unlike traditional mattresses, you do not need to turn your Emma mattresses.

    However, we recommend rotating every mattress that contains memory foam once a month for the first six months of its life.

    After this, rotate your mattress once every three months to extend its lifespan and your mattress from sagging or dipping. 

  • Emma mattress key worker discount


    Emma UK also offers an essential worker's discount for the following industries:

    • Health service discounts for NHS workers
    • Education discounts for teachers
    • Carer discounts for all carers
    • Emergency service discounts for all emergency service personnel

    The key worker discount gives you an additional 6% off any purchase from the Emma UK website.

    The key worker discount cannot be used in conjunction with any other offers, sales, or promotions.

  • How long does the Emma Premium mattress take to expand?


    The Emma Premium mattress begins to expand immediately after it's unpacked.

    While the exact time it takes can vary, in our experience, the Emma Premium had fully expanded within 2 hours.

    However, to give the mattress plenty of time to breathe and reach its full potential, we suggest unboxing it earlier in the day before bedtime.

    For the best results, we recommend not dressing or lying on the mattress until it has fully expanded.

    This will help ensure you enjoy the optimal comfort and support that the Emma Premium mattress is designed to offer.

  • References

Holly

Holly Matthews

Senior Content Writer

Holly has been a content writer at Sleep Hero UK since 2021. With an MA degree in literature and previous experience working at a leading UK bed retailer, she is committed to using her skills to guide others towards making better sleep choices.

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